If you’re a tech-savvy professional fluent in both English and French, the Technical Support Specialist, API role may be an excellent fit. This is a permanent salaried position, ideal for someone with at least two years of support experience and knowledge of APIs.

The onboarding process requires six weeks of full-time in-person training with no time off, followed by a flexible hybrid schedule. Candidates must be open to working weekends, evenings, and holidays as needed.

Day-to-Day Responsibilities

As a Technical Support Specialist, you’ll address integration issues by troubleshooting, supporting vendors and customers post-integration, and documenting tickets thoroughly.

Quickly identifying issues, setting clear expectations, and escalating appropriately to experts when required are key.

Using tools such as Splunk and Postman, you’ll resolve API-related requests, provide updates within SLAs, and keep stakeholders informed.

Your bilingual skills will be essential for supporting diverse customers and nurturing long-term relationships.

Resolving issues efficiently and ensuring customer satisfaction are top priorities every day.

Perks and Benefits

The company offers flexible hybrid work, meaning you can balance home and office time after completing training.

Comprehensive benefits are included in the package to support your health and wellbeing.

Continuous learning and growth, particularly in AI tools and professional development, are strongly encouraged.

The organisation champions diversity, inclusion, and a positive workplace culture for all employees.

A supportive and collaborative team environment ensures you’re never dealing with challenges alone.

Potential Downsides

Onboarding includes an intensive six-week training during which no paid time off is permitted.

Your schedule may include working weekends, holidays, or evenings due to customer needs.

The role requires being in the office on a part-time basis each week post-training, so full remote work isn’t possible.

Providing technical support can sometimes be stressful, especially when dealing with escalated requests.

Bilingual proficiency is strictly required, so non-fluent applicants are unlikely to be considered.

Verdict

This is well-suited for bilingual professionals with technical support experience seeking stability, flexibility, and great benefits. If you’re customer-focused, ready for on-site engagement, and thrive in team settings, it’s worth applying.