What Does a Front of House Team Member Do?

The Front of House role delivers customer service, manages bookings, explains rental terms, and supports both desk and yard operations with hands-on help when busy.

Daily work includes welcoming customers, assisting with vehicle hire or returns, processing payments, and answering queries in person, phone, and email.

The job also involves light cleaning of vehicles and helping out with basic checks, ensuring a smooth process for customers and the team.

Flexible working patterns are available, with a need to cover weekends or public holidays on occasion when the team requires help.

Computer skills are needed for handling reservations and payments, while a valid driver’s licence and your own car are essential requirements.

Pros of This Front of House Job

One big advantage is the option of full-time or part-time work, fitting various schedules and lifestyles easily.

The friendly team culture and on-the-job training make it perfect if you want to build experience in customer-focused roles.

Cons to Consider

This position requires flexibility, such as early mornings or weekends, which may not suit everyone’s routine.

Physical tasks like basic vehicle cleaning could be a drawback for those seeking a solely office-based role.

Final Verdict

This Front of House job is a strong choice for those searching for hands-on variety, team support, and flexible employment conditions. A great entry point for growth.