The Full-Time Reservationist job offers a starting pay of $23.87 per hour, with pay increases up to $28.37 over three years. This is a full-time, non-union position that requires working fully onsite in a professional environment. The role entails a regular schedule, and candidates must be able to pass background checks and drug screenings. Applicants need a high school diploma or GED, and prior call center experience is preferred but not required.

Day-to-Day Responsibilities

Reservationists are the first point of contact for customers needing assistance scheduling their transportation. The main tasks include managing high-volume calls, making new reservations, and handling modifications or cancellations.

You will be expected to use the provided computer systems and phone setup to answer calls promptly and manage details with accuracy. Customer service is central, especially in adapting communication to various customer needs, including those with disabilities.

This job also involves de-escalating challenging situations, following procedures during service disruptions, and maintaining a calm, professional approach at all times. Attention to detail and quick thinking are crucial for success.

Shift work includes weekends and holidays, creating the need for flexibility. The environment is collaborative, with other staff working nearby, allowing for shared learning and support.

Pros of the Role

Clear salary progression provides financial security and motivation. Full-time hours mean stable employment and the ability to plan ahead confidently.

The job fosters development in customer service and conflict resolution, skills highly valued across roles and industries. In addition, adaptability is rewarded and well supported by management.

Cons of the Role

This position does require sitting for extended periods and working in a high-volume, sometimes stressful call center environment. Managing difficult interactions can be emotionally demanding for some people.

Flexibility is key, as the job demands availability on weekends and holidays. Some may find shift work and the consistent onsite requirement less suitable for their lifestyle.

Our Verdict

The Full-Time Reservationist job stands out for those wanting stable, onsite work with competitive pay and opportunities to strengthen critical professional skills. If you have a strong work ethic, good communication, and empathy, this could be a rewarding step in your career path.