About the Role

If you enjoy fast-paced administration with a customer focus, this full-time Customer Care Administrator (Aquatics) role could be for you. You can expect a competitive hourly rate near $30, influenced by your experience. The position promises flexibility, wellbeing initiatives, and a benefits-loaded culture.

With responsibilities across membership processing, payments, customer records, and day-to-day administrative tasks, you’ll find this role keeps you connected to every part of aquatics and fitness service delivery.

The work environment values collaboration, child safety, and wellbeing. Your professional growth is encouraged through included training and development opportunities. The employer places a strong focus on inclusivity and upskilling.

Notably, the employer’s flexible working policies are award-winning, and the role includes wellbeing days, free health insurance, and staff discounts to boost your work experience.

The successful applicant will bring problem-solving, confidence, and a can-do spirit. Two years of experience in a similar admin or service role is needed, alongside sound technical skills with platforms like Microsoft Office and Envibe.

Responsibilities Overview

This role focuses on providing seamless administration across all facets of the aquatics and fitness centre. You will process memberships, enrolments, payments, and maintain financial accuracy.

Supporting customer retention, you’ll follow up on queries, help with Learn to Swim bookings, and resolve complex customer scenarios. An element of sales and membership growth is present.

You’re also responsible for regular reporting: attendance, sales, bookings, and revenue. Thoroughness and attention to detail will serve you well as you interact with management and customers alike.

Team coordination means helping with staff rostering and ensuring compliance across health and safety. Upskilling others and sharing knowledge is encouraged here.

Your daily interactions require not only confident communication but a focus on wellbeing and proactive risk management for the whole community.

What Makes the Role Appealing?

One major highlight is the employer’s generous benefits package. Health insurance, wellbeing days, and flexible work options demonstrate a real commitment to their staff.

Continuous learning is part of the deal, alongside the chance to upgrade your skills and make a visible impact in a customer service environment. Each day is varied and people-focused.

The environment is inclusive, respectful, and focused on team growth. The workplace supports diversity through upskilling, wellbeing checks, and various discounts.

The blend of administrative and human elements makes the position both challenging and fulfilling, with satisfaction coming from helping others and growing personally.

The clear structure and ongoing support reduce stress, making it easier to stay motivated and engaged as part of a team making a community difference.

Things to Consider

Although there are many advantages, handling competing priorities and a fast-paced setting may require some adjustment, especially at seasonal peaks.

Clear communication is critical; complex conversations may become challenging when working with difficult customers or during busy times.

Those looking for a purely desk-based, routine admin job may find this position demanding since it involves a real mix of problem-solving, team support, and direct customer contact.

The requirement for child protection training and administrative compliance highlights a high standard of responsibility.

Meeting strict deadlines and working across multiple systems means you’ll need solid focus and excellent organisational habits to thrive.

Final Verdict

If you thrive on dynamic team roles and want more than just ticking boxes, this Customer Care Administrator (Aquatics) job stands out. Advantages include wellbeing initiatives, professional growth, and genuine flexibility, balanced with meaningful community contribution.

The role is best suited for those confident in administration and customer care, seeking a long-term career with robust support and real opportunities. If you want to advance your skills and enjoy varied, people-focused work, this job could be the opportunity you’ve been waiting for.