Considering a career as a Technical Support Specialist, API (Bilingual English/French)? This permanent, salaried role blends technical problem-solving and collaboration. It offers a modern hybrid work environment and a supportive workplace culture.

This job requires bilingual fluency in English and French. Candidates must have experience in technical support and be comfortable with APIs and integrations. Full commitment during the 6-week onsite training is mandatory; no leave is allowed during this period. After training, you’ll work a mix of shifts, including some weekends and evenings.

Day-to-day Focus: What to Expect

Your primary role is troubleshooting API and vendor integration issues and providing essential support to customers. You must be confident handling escalated queries, communicating solutions clearly, and using tools like Splunk and Postman for investigations.

You’ll interact directly with both customers and partners, becoming the voice of the user. Managing tickets, setting expectations, and tracking down answers or escalating as needed will be part of your workflow. Your work keeps business operations running smoothly for clients who rely on Toast integrations.

Highlights: Main Advantages

The hybrid work model encourages in-person collaboration while giving you flexibility. The company’s focus on diversity, equity, and inclusion contributes to a positive atmosphere where staff are valued and supported.

You’ll also benefit from a competitive rewards package, access to cutting-edge AI tools, and the sense of satisfaction from resolving complex integration issues for customers. The onboarding process is well-structured and sets you up for success.

Pitfalls: Aspects to Consider

The role demands full presence during the initial training period and flexible availability for various shifts, including some unsociable hours. Strict work attendance during training might be challenging for those with prior commitments.

Bilingual fluency is strictly required—applicants should be completely comfortable in both English and French to succeed.

Final Take: A Balanced Opportunity

This position is well-suited for tech-savvy, bilingual problem-solvers seeking solid career prospects in customer and technical support. If you enjoy helping others and learning new tools, this could be a great match.