If you’re searching for an exciting new challenge and have expertise in applied AI, the AI Operations Manager – Agentic CX position offers a compelling opportunity. This is a full-time, remote role that immerses you in customer experience operations and product innovation. Salary details aren’t specified, but the compensation package includes flexible PTO, generous health benefits, unlimited AI token use, home office setup, and competitive parental leave.

Day-to-Day: Shaping Customer Experience and AI Evolution

In this role, your day begins by driving the adoption and quality of internal and customer-facing AI tools, ensuring the customer support teams become industry leaders in leveraging AI workflows. You’ll define how AI agents collaborate with human operators to enhance each customer’s journey, designing frameworks to measure both performance and quality.

Hands-on development is key. Expect to prototype and iterate on AI-driven products, bridging gaps between engineering, product management, and business operations. Your vision will help shift customer engagement from reactive to proactive, anticipating and solving issues before they emerge.

Close collaboration with the CX, engineering, and data teams is constant, as is the need to communicate AI strategy and outcomes to both internal and external stakeholders. You’ll also play a vital role in foundational AI infrastructure, ensuring reliability and scalability.

Your efforts directly impact user experience and bottom-line results. Every day brings new challenges, whether launching new features or actively refining operational systems based on customer feedback.

Measurable outcomes are crucial—continuous improvement, evaluation systems, and feedback loops form part of your vital toolkit.

Major Pros: Room for Impact and Innovation

One of the main advantages of this role is the scope for high ownership and autonomy. Builders who love turning operational chaos into elegant automation will thrive here. The work you do shapes the experience and productivity of both internal teams and millions of customers.

Another significant benefit is the emphasis on rapid development and deployment. You will ship impactful solutions, not just conceptualize ideas. The culture rewards hands-on creative thinking and iterative learning.

Some Possible Cons to Consider

Applicants should note this position is not for those who prefer strategy over action. Direct responsibility for execution and delivery is expected.

The challenging, data-dense environment may feel overwhelming for some, especially those used to narrowly defined roles or slower-paced companies.

Final Thoughts: Is This the Role For You?

If you thrive in operationally complex environments, enjoy fast-paced AI product building, and value autonomy with real impact, this opportunity is worth your application. The rewards, both professionally and in benefits, match the challenge—making it a compelling choice for driven AI innovators.