Looking to make an impact with your bilingual skills? The Technical Support Specialist, API (Bilingual English/French) role could be a great fit. This position is salaried (exact amount not disclosed), full-time, and requires English/French fluency as a core requirement. Plus, it offers a hybrid work model after training and the opportunity to join a tech-forward company.

Day-to-Day Role Breakdown

As a Technical Support Specialist, you’ll serve as the main point of contact for integration-related issues, troubleshooting problems and guiding customers through solutions on API and application matters.

You will accept direct calls and quickly identify and resolve issues whenever possible, utilising tools like Splunk and Postman. You’ll document tickets and escalate when needed.

The job demands strong communication skills in both languages, as you’ll handle updates, set expectations, and ensure users are well informed during the troubleshooting process.

Success in this position means maintaining positive relationships with customers and partners, collecting valuable feedback, and relentlessly pursuing customer satisfaction in every interaction.

Alongside support work, you’ll benefit from a company culture that encourages professional growth, learning, and the use of AI tools, making daily work both efficient and modern.

Pros of the Position

Bilingual specialists are in high demand, and here you’ll use both English and French regularly—ideal for those looking to use language skills in a technical setting.

The hybrid work model offers a balanced approach between office presence and flexibility, making it well-suited to those who value work-life balance.

Cons of the Position

There is a strict, six-week onsite, in-person training period with no PTO allowed, limiting flexibility during the start of employment.

Schedules post-training may include weekends, holidays, and evenings, so those preferring traditional hours should weigh this carefully before applying.

Final Verdict

This specialist role presents a strategic opportunity for bilingual professionals to thrive in tech support, balancing direct customer interaction, technical challenge, and the perks of a forward-thinking workplace. If you’re passionate about customer satisfaction, fluent in English and French, and comfortable with hybrid work and non-standard hours, this opening is highly recommended.