Looking for a part-time opportunity that fits a variety of schedules? The Customer Service Representative II position is ideal for those seeking up to 24 hours per week and a reliable hourly wage from $18.25 to $19.31. You’ll have a chance to work various shifts, including days, evenings, and weekends, offering significant flexibility. Being part of a unionized environment adds a layer of security and predictability to this job.

Applicants with a minimum of Grade 11 and at least one year of public-facing administrative experience will feel right at home. A college diploma in administration or recreation is beneficial but not required, making this appealing to a broad audience. Essential certifications like Standard First Aid, CPR, and AED training are needed, emphasizing safety and preparedness.

Day-to-Day Responsibilities

This role involves interacting with a wide range of community members at city-run facilities and programs. Daily tasks centre around cash management, program registration, and offering quality customer support. You’ll also handle clerical duties, maintain records, and use specialized software to enhance operations. Adaptability is crucial, as tasks may change according to season or facility needs.

Effective communication is highly valued, as you’ll be on the front line helping residents and visitors access recreational and cultural services. You might be asked to oversee specific activities, support programs, or help manage information systems. The environment is fast-moving, requiring excellent organizational skills and an ability to balance multiple responsibilities at once.

Pros: Why This Role Stands Out

One of the biggest advantages is the work-life balance provided by the short, predictable shifts spread over the week. There’s also room to interact with diverse teams and serve the public meaningfully, making this a highly satisfying position for those who thrive on community connection. The pay is competitive for a part-time administrative job, and employees enjoy a supportive, inclusive workplace that values diversity and equity.

Cons: Points to Consider

The main challenge is the need for flexibility in availability, as shifts may cover evenings and weekends. Another consideration is that part-time positions may come with limited benefits compared to full-time, and the nature of public-facing roles means handling challenging customer situations with professionalism is required.

Verdict: Is This the Right Role for You?

If you’re looking to gain experience in the public sector and enjoy interacting with people, this job is well worth considering. The City’s commitment to diversity, inclusion, and development makes it a welcoming place for new team members. Those seeking meaningful part-time work with stable pay and long-term growth potential will find this offering attractive.