This Contact Centre Advisor role presents a fantastic opportunity for those who want to build customer service skills while benefiting from flexible work arrangements. The position is part-time, based on a predictable 27-hour work week, including evenings and weekends. Although precise salary figures aren’t available here, the package does include an attractive five weeks of annual leave and structured training at the start. The environment is supportive, with opportunities for growth within the team. Applications close on May 10th, so don’t miss your chance to make an impact and join a forward-thinking workplace.

What The Role Involves

As an Advisor, you will represent the front-line of customer communication, whether by phone or digital channels.

The day begins with reviewing priorities and ensuring you are briefed with relevant council updates for addressing queries efficiently.

You will assist residents with a wide range of questions, complaints and feedback.

This includes logging requests, following up, or escalating concerns to other departments depending on the issue’s complexity.

Shift patterns are consistent so you can plan around set evenings and weekends, with flexibility to swap or adjust as needed.

Pros Of The Position

A major advantage is the supportive team culture, which is highly rated by employees and encourages career growth.

The predictable shift pattern and generous annual leave allowance create good work-life balance, especially for those with other commitments.

Cons Of The Position

The part-time hours may not suit individuals seeking full-time, higher-earning roles.

Handling a range of public enquiries during evenings and weekends may require patience and resilience, particularly in challenging customer interactions.

Final Verdict

Overall, this Evening & Weekend Contact Centre Advisor job stands out for those seeking predictable hours, a genuine career path, and meaningful work supporting the community. With professional training and the chance to develop your customer service skills, this is a valuable stepping stone for those interested in public service or similar sectors. If flexibility and making a local impact are priorities, this role is well worth considering.