Looking for a well-balanced part-time position with community impact? The Customer Service Representative II opportunity offers competitive pay between $18.25 and $19.31 per hour, available part-time hours, and shift flexibility. You’ll be working up to 24 hours weekly—perfect if you want to balance work with other priorities. The variety of available shifts, including days, evenings, and weekends, adds to the appeal for those needing adaptable scheduling.

What You’ll Be Doing: Daily Responsibilities

Your main responsibilities will centre around offering top-notch customer support in recreation facilities or arts centres. You’ll assist visitors with program registration, provide accurate information, and offer friendly, professional support.

Duties include cash management, use of various software systems, and administrative tasks like document formatting and managing records. You’ll interact with a diverse community, helping ensure programs and services run smoothly and clients get the information and help they need.

Teamwork is important, but you’ll also have opportunities to work independently, making decisions and solving problems. Maintaining effective communication and staying organized are essential for success. There’s a technical side, such as updating electronic cash management systems, as well as a people-focused side, greeting clients and offering support.

Highlights: Pros of the Role

This role is a fantastic gateway to build valuable office and customer-facing skills. With flexible shifts, it’s ideal for students or those balancing other commitments. The work environment encourages professional development, so you’re set up to grow your expertise and confidence.

Working here means helping foster an inclusive and supportive community. The employer is committed to diversity and offers workplace accommodations, ensuring every team member feels welcome and valued.

Potential Drawbacks to Consider

The part-time nature—up to 24 hours weekly—might not be enough if you’re seeking full-time income or benefits. You’ll likely work evenings and weekends, which could conflict with personal commitments.

Some administrative experience is required, and you must complete specific certifications (like First Aid/CPR), meaning a learning curve for some applicants. Strong communication and multitasking skills are a must for success in this role.

Final Verdict: Is This Role Right for You?

If you’re seeking a flexible part-time job with good pay and a sense of purpose, this Customer Service Representative II position is a solid choice. You’ll develop skills, engage your community, and have potential pathways for advancement. While not full-time, the pros outweigh the cons for many candidates—especially those who want flexibility, community impact, and meaningful work experience.