If you are seeking a part-time opportunity that allows you to engage with your community while enjoying flexible hours, this Customer Service Representative II position is worth your attention. Offering an hourly wage ranging from $18.25 to $19.31, this role is ideal for individuals who need scheduling variety, including shifts during days, evenings, and weekends. The job provides continuous part-time employment with up to 24 hours per week, making it suited for those balancing work with other commitments.

This role is part of the Recreation, Cultural, and Facility Services department, which prides itself on fostering vibrant, healthy communities. Employees receive union membership, respectable pay, and a supportive team atmosphere. Further, a commitment to diversity and inclusion is embedded in the job’s culture, ensuring an equitable and welcoming workplace for all applicants.

Applicants need to have completed Grade 11 and possess a minimum of one year of experience in an administrative setting, preferably with public interaction. Additional certifications such as Standard First Aid, CPR for two rescuers, AED operation, and customer service training under AODA guidelines can give you a real advantage.

What to Expect: Responsibilities and Daily Duties

The Customer Service Representative II handles front-line support in recreation or arts centres, as well as supporting programs. Your main tasks include managing cash, handling program registration, and delivering information to clients.

The position also involves clerical tasks, maintaining records in both digital and physical formats, and providing administrative support to ensure smooth daily operations in various community facilities. Navigating multiple demands is key.

You’ll interact directly with residents and facility users, helping them with inquiries, registrations, and payments while ensuring a high standard of client care. Flexibility in handling different software and systems is important.

Other regular duties include technical support for programs, general supervision, and making sure the environment remains inclusive and accessible to all clients. Clear communication and professionalism are essential.

Due to the public-facing nature of the work, effective interpersonal skills and the ability to resolve routine issues on the spot are highly valued.

Why Consider This Role? Highlights and Advantages

This position offers the flexibility of part-time hours, making it suitable for students, parents, or anyone seeking work-life balance. The unionized environment guarantees stable working conditions and set pay scales as well as protection of employee rights.

In addition, working in a culturally inclusive team allows you to contribute to community growth and develop valuable communication skills. You can also gain firsthand experience in recreational programming, office administration, and customer service operations.

Some Drawbacks to Be Aware Of

On the other hand, part-time hours may not offer full financial security if you require higher weekly income. Since shifts may include evenings and weekends, it can limit your flexibility to plan personal events.

Additionally, the administrative and public-facing nature of the job can mean handling multiple priorities in fast-paced or changing scenarios, requiring adaptability and resilience.

Final Verdict: Is This Job a Good Fit for You?

If you want meaningful part-time employment and are eager to support your local community, the Customer Service Representative II position is an excellent choice. It’s especially appealing for those with strong interpersonal and organizational capabilities.

The combination of flexible hours, welcoming work culture, and opportunities for skills development ensures this job will appeal to those seeking both stability and variety. If these qualities align with your goals, now is the perfect time to submit your application.