About the Client Service Agent Position

If you’re seeking a role where you can make a difference for pets and their guardians, this temporary part-time Client Service Agent position offers a $18.94 CAD hourly wage on a 12-month contract.

This role is ideal for individuals with a passion for animal welfare and customer service. The focus is on providing administrative support and guidance within a public veterinary service environment.

Conditions include on-site work and flexible hours, sometimes involving nights, weekends, and holidays, perfect for candidates who value variety in their schedules.

Team members work alongside skilled staff, facing varied challenges in a dynamic setting while helping keep pets and guardians together through effective communication and services.

A professional attitude and adaptability are essential, contributing to a positive work culture and a supportive team environment.

Job Responsibilities – Day to Day

Core responsibilities involve counselling the public on pet care, behaviour, and welfare, ensuring every guardian receives the best advice for their situation.

Administrative duties such as accepting payments, issuing receipts, and preparing discharge packages keep day-to-day operations running smoothly.

Client Service Agents answer calls, emails, and direct walk-ins, always maintaining accurate records and ensuring privacy following data regulations.

The role includes handling scheduling, resolving complaints, and documenting all required interactions in the system for continuity of care.

This is a fast-paced role that values efficiency, professionalism, and a deep understanding of veterinary services offered by the organization.

Pros – Reasons to Apply

This position stands out with its supportive work culture, prioritizing diversity, equity, and inclusion, creating a welcoming place for all backgrounds.

Professional growth and development are encouraged, even for those lacking every qualification, making it a great fit for passionate learners.

Cons – What to Consider

Flexible scheduling is required, including potential evening, weekend, and holiday hours, which may not suit those seeking fixed shifts.

The environment can be busy, with intermittent exposure to animal-related hazards and diverse personalities, requiring resilience and positive energy.

Our Verdict – Is This Job Right for You?

If you enjoy helping people and animals, thrive in a varied work environment, and value inclusivity, this Client Service Agent role is a strong choice.

It offers valuable experience in animal welfare, a professional team, and meaningful daily impact. Apply if you want your next role to truly matter.