The Technical Support Specialist, API (Bilingual English/French) role is an associate-level, salaried position offering the opportunity to work with advanced integrations and APIs. The schedule is hybrid with two office days per week post-training, and training for six weeks must be completed in person. Applicants should be fluent in both English and French.

Daily Responsibilities

As the main support contact, you will troubleshoot, document, and resolve integration-related issues with systems and APIs. You will handle direct customer calls, manage cases, and escalate issues when appropriate. Effective communication is essential, as you represent both the customer and the vendor in every interaction.

Key Advantages

This position offers a hybrid work model, providing flexibility for work-life balance. Toast values diversity and inclusion, ensuring a welcoming environment where everyone can thrive. There is strong investment in team learning, AI tools, and total rewards.

Potential Drawbacks

All new joiners are expected to complete a rigorous six-week onsite training, and there is no paid time off allowed during this period. Work schedules may include weekends and holidays, which can affect personal plans. The need to be onsite regularly may not suit everyone.

Verdict

The Technical Support Specialist, API (Bilingual English/French) is ideal for those with strong language skills and technical troubleshooting experience who seek a stable, rewarding, and tech-forward role with hybrid flexibility. Consider applying if you meet the language and technical requirements and can commit to the schedule.