What Does a Service Associate Do?

The Service Associate works part-time or full-time, usually on a flexible schedule. The position pays between $14.58 and $20.41 hourly, depending on experience.

This role mainly consists of assisting customers in person, providing product recommendations, answering questions, and encouraging repeat business through friendly service.

Duties include building product knowledge, staying updated on promotions, and participating in on-the-job training for wine, spirits, and beer recommendations.

Associates are also responsible for merchandising, using point-of-sale systems, and keeping the store clean and compliant with regulations.

The position requires physical energy: candidates must be able to bend, walk, stand for long periods, and lift up to 50 lbs when needed.

Why Consider This Job

The Service Associate job offers a supportive environment with clear paths for growth and advancement as part of a national brand.

Employees receive training to develop their knowledge, and have opportunities to gain new skills while working in a team-oriented setting.

The flexible scheduling makes this role suitable for those balancing other commitments or seeking extra income.

Additional perks include store discounts, paid time off, health care options, a 401k plan, and tuition assistance for eligible employees.

The company values diversity, providing equal opportunity and reasonable accommodations during the hiring process.

What You Might Not Like

The job can be physically demanding, requiring hours on your feet, lifting, and handling merchandise, sometimes during busy retail periods.

Evenings, weekends, and holiday shifts are common, so this may not be ideal for those with rigid schedules or weekend-only availability.

Final Thoughts: Should You Apply?

This is a worthwhile opportunity for anyone passionate about customer service and interested in learning about wine and spirits.

If you’re adaptable and eager to work in a positive, collaborative environment, this position might be the right fit for your career goals.