Interested in a career where you work as the main point of contact for customer queries? The Contact Centre Advisor 24/7 position is offering multiple shifts with both part-time and full-time hours available. The benefits package includes 5 weeks of annual leave, training for newcomers, and opportunities to grow in your role. The role suits those who are enthusiastic about problem solving and providing excellent support to customers. All applicants must have the right to live and work locally.

Day-to-Day at a Glance

Your primary responsibility as a Contact Centre Advisor is to handle incoming enquiries by phone, email, and sometimes via social platforms. Shifts vary, so you can often find hours that suit your schedule. During your workday, you’ll be expected to show attention to detail, communicate clearly, and solve problems efficiently. There is a robust training programme when you start to help you build confidence and knowledge, with ongoing team meetings for continuous improvement. Regular feedback is common, as the goal is both personal and team development.

Upsides to Consider

One of the biggest advantages is the generous leave package, with five weeks of annual leave offered. This supports work-life balance and flexibility. In addition, the variety of fixed shifts allows many people to find hours matching their availability, making it easier to fit the role around other commitments.

Downsides of the Role

As the shifts are fixed, some people may find it challenging to fit these around existing commitments if your availability doesn’t match the needs of the employer. Moreover, working as the first port of call for a high number of customer queries can sometimes mean repetitive tasks or situations with high call volumes, which require resilience and patience.

Final Thoughts

With excellent benefits, flexible shifts, and a welcoming team culture, the Contact Centre Advisor 24/7 position is an attractive role for those who enjoy engaging with people and want to build real experience in customer service. The application process is straightforward for those who meet legal working requirements.