What the Job Involves

The Customer Service Representative II position offers up to 24 hours per week at an hourly wage between $18.25 and $19.31. This is a continuous part-time opportunity. If you’re looking for flexible scheduling—including days, evenings, or weekends—this role lets you find a shift that fits your life. Strong communication and clerical skills are expected, along with formal certifications like Standard First Aid and CPR. A completed Grade 11 education and at least a year of relevant experience are necessary. A background or diploma in administration or recreation is an asset, but not required.

Day-to-Day Duties and Responsibilities

Your primary responsibilities revolve around providing top-notch support at recreation facilities or arts centres. Expect to handle program registration, cash management, and general administrative tasks, while delivering friendly service to all visitors. In this job, you’ll manage records, process payments, use corporate software, and answer client questions. Sometimes, you may be asked to help supervise or support programs. Balancing different priorities and multitasking throughout your day will be key to your success. Occasional technical duties may also be part of your shift routine.

Advantages of the Position

First and foremost, the flexibility of shift options makes this opportunity appealing for students, caregivers, or anyone looking for part-time employment. There’s a competitive hourly pay structure and the promise of a supportive, team-oriented environment. Employees have the chance to build transferable skills in customer service and administration. There’s also a clear path to career progression in recreation or facility management, especially for those interested in municipal roles. Additionally, the employer is committed to diversity and inclusion, creating a welcoming atmosphere for all candidates.

Potential Drawbacks

Some downsides should be considered. This is a part-time position, so hours may not provide enough income for those seeking full-time work. Expect to work varied shifts—including evenings and weekends—which may not suit everyone’s lifestyle. Additionally, the hiring process involves police record checks, which can be time-consuming. There could also be slower advancement than in private sector roles. Finally, required certifications must be maintained, which may involve additional training on your time.

Final Verdict

For those looking to enter or grow in the community services field, the Customer Service Representative II role strikes a strong balance between flexibility and stability. With its blend of administrative, customer-focused, and technical tasks, it provides an encouraging stepping stone for further public service employment. If you value variety in your work, enjoy helping others, and can handle rapidly shifting priorities, this job is a promising fit.