If you’re searching for a hybrid role where your bilingual skills can really shine, the Technical Support Specialist, API (Bilingual English/French) offers an attractive package. This full-time, salaried position is ideal for candidates with experience in APIs, integrations, and hands-on technical customer support.

The job involves a structured 6-week on-site training period, after which you’ll settle into a hybrid schedule and be required to work some evenings and weekends. The company puts a strong emphasis on customer satisfaction, modern support tools, and professional development, making it appealing for those who enjoy a challenge in technology and customer relations.

Responsibilities and Day-to-Day Tasks

In this role, you’ll be the main contact for post-integration technical issues, handling calls, resolving problems, and setting customer expectations.

You’ll troubleshoot API and integration challenges using tools like Splunk and Postman to diagnose issues and log support tickets.

The job is a mix of direct customer interaction, problem-solving, and documenting solutions within defined service agreements.

Continuous improvement is encouraged, as you’ll gather and share feedback to help enhance the platform’s integrations and tools.

Your bilingual skills are central, supporting both English and French-speaking clients and collaborating with technical teams.

Pros of the Role

The structured training and hybrid work model offer a great mix of development and flexibility, helping you thrive in your career and maintain work-life balance.

You also benefit from a collaborative and inclusive culture, frequent professional growth opportunities, and exposure to AI tools for efficiency.

Cons to Consider

The initial six-week, onsite-only training requires full attendance, with no leave allowed, which might be tough for those with prior commitments.

Shift work that includes weekends and evenings can be demanding, so it’s not an ordinary 9-to-5 job.

Final Verdict

The Technical Support Specialist, API (Bilingual English/French), is an excellent opportunity for those passionate about support, technology, and collaboration. You’ll be challenged and supported each day, especially if you’re seeking a step up in your career and value hybrid flexibility.