For those interested in technology and customer service, the IT Support Technician role offers a solid hourly wage of $36 for full-time, permanent employment. Typically, this position requires a bachelor’s degree or equivalent related experience. Entry requirements also include one year to less than two years in a similar field, making it viable for candidates with early-career experience.

The job offers the opportunity to work on site, contributing directly to daily technical operations. In addition, you’ll get to supervise up to two peers, which can be great for your professional growth.

Day-to-day Responsibilities

As an IT Support Technician, you’ll troubleshoot various technical issues by consulting user manuals and technical documentation when necessary. Daily, you will assist other employees by providing training and advice on tech-related challenges.

Setting up new equipment for users, installing cables, software, and ensuring proper functionality are also key parts of the job. You’ll maintain a log of solutions for future reference, facilitating easier resolution of common incidents for both yourself and fellow technicians.

Backing up and recovering web-servers forms an essential technical backbone for the company, while handling incident management rounds out your regular duties.

Pros

This role pays above the median, ensuring you’re well-compensated for your expertise. The permanent, full-time contract provides stability and predictability—rare in many industries.

Supervising technical staff enhances your career development and prepares you for future leadership opportunities, while daily exposure to practical IT challenges keeps you learning.

Cons

The position requires on-site attendance, leaving no room for remote or hybrid work. If flexibility is key, this might not suit your preferences.

Furthermore, you will face technical issues across a variety of systems—demanding fast troubleshooting and sometimes irregular shifts, which can be challenging for those seeking routine hours.

Verdict

If you enjoy hands-on IT support work, dealing with both people and technology, and want a permanent job with a good wage, this role deserves serious consideration. While the in-person requirement may be a drawback for some, the variety of tasks, reasonable experience requirements and leadership potential help round out a balanced opportunity for upwardly mobile candidates.